🔒 Privacy Policy

Last updated: 13 March 2026

This Privacy Policy describes how CraftyLabz collects, uses, and protects your personal information when you visit or make a purchase from our website.

---

📋 Information We Collect

When you visit the CraftyLabz website, we may collect certain information automatically or when you interact with the store.

Information you provide to us

• Name
• Billing and shipping address
• Email address
• Phone number (if provided)
• Payment information
• Order details

This information is required to process and deliver your order.

Information collected automatically

When you browse the website, we may automatically collect certain information about your device and interaction with the store, including:

• IP address
• browser type
• device information
• pages visited
• referring websites
• cookies and tracking technologies

---

🛒 How We Use Your Information

We use the information we collect to:

• process and fulfil orders
• ship products and provide delivery updates
• communicate with you about your order
• provide customer support
• detect fraud or suspicious activity
• improve our website and services

If you subscribe to marketing emails in the future, we may also use your email address to send updates, offers, or news about CraftyLabz. You can unsubscribe at any time.

---

💳 Payments

All payments are securely processed through trusted third-party payment providers including:

• Shopify Payments
• PayPal
• Apple Pay
• Google Pay

CraftyLabz does not store your full payment details. Payment information is processed securely by these providers.

---

🚚 Third-Party Services

To operate the CraftyLabz store, we may share limited information with trusted third-party services including:

• Shopify – our ecommerce platform
• Payment processors – to handle transactions
• Shipping carriers – to deliver orders
• Analytics tools – to help understand website usage

These providers only receive the information necessary to perform their services.

---

🍪 Cookies

Our website uses cookies and similar technologies to improve your browsing experience and ensure the store functions correctly.

Cookies may be used to:

• keep items in your cart
• remember your preferences
• analyse website traffic
• improve store performance

You can control cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

---

🔐 Data Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

All transactions on the CraftyLabz website are protected using secure encryption technologies.

---

🌍 International Customers

CraftyLabz is based in the United Kingdom. If you are accessing the website from another country, please be aware that your information may be transferred to and processed in the UK.

---

📄 Your Rights

Under UK data protection laws (including UK GDPR), you may have the right to:

• request access to your personal data
• request correction of incorrect information
• request deletion of your personal data
• withdraw consent for marketing communications

If you would like to exercise any of these rights, please contact us.

---

🧾 Changes To This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page.

---

💬 Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us.