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🔄 Returns & Refunds

Last updated: 13 March 2026

Every CraftyLabz item is carefully made and packed with care. Because many of our products are 3D printed specifically for each order, our returns process works a little differently from large retail stores.

This page explains how returns, refunds, replacements, and product expectations work.

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📦 Quick Overview

• 🔁 Returns accepted within 14 days for standard items
• 📦 Items must be unused and in original condition
• 🧩 Custom & made-to-order items cannot be returned
• 📷 Damaged items must be reported within 48 hours
• 💬 We’re always happy to help if you have a problem with your order

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🧠 Before You Order

CraftyLabz products are 3D printed layer by layer using high-quality materials, and each item is checked by hand before shipping.

Because of the 3D printing process:

• small layer lines may be visible
• slight surface variations can occur
• there may be minor differences in finish from one print to another

These are normal characteristics of 3D printed products and are not considered defects. They’re part of what makes each CraftyLabz print a little unique.

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📦 Return Eligibility

We accept returns for non-custom, non-personalised items within 14 days of delivery.

To qualify for a return, items must:

• be unused
• be in their original condition
• include the original packaging

Customers are responsible for return postage costs, unless the item is faulty or sent in error.

Original shipping costs are non-refundable, unless the return is due to our mistake.

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🧩 Custom & Made-to-Order Items

Many CraftyLabz products are 3D printed specifically for each order, which means they cannot be restocked once produced.

The following items cannot be returned:

• custom-designed prints
• personalised items
• made-to-order products requested by the customer

These items may only be refunded or replaced if they arrive damaged or defective on delivery.

Damage that occurs after delivery due to misuse, dropping, bending, rough handling, or general wear is not covered by this policy.

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🚚 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• your order number
• a short explanation of the issue
• clear photos of the item
• photos of the packaging if relevant

This allows us to investigate quickly and resolve the issue.

Depending on the situation, we may offer:

• a replacement
• a refund
• or store credit

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💸 Refunds

Once we receive and inspect your returned item, we’ll notify you by email.

If approved:

• refunds are issued to your original payment method
• processing typically takes 5–7 business days

Return shipping costs are the responsibility of the customer, unless the return is due to our error.

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🔄 Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, simply:

1. return the original item (if eligible)
2. place a new order for the item you prefer

This helps us process orders more quickly and accurately.

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❌ Non-Returnable Items

• personalised or custom-designed prints
• made-to-order items
• items damaged due to misuse or mishandling
• items returned after the 14-day window without prior approval

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💬 Need Help?

If something isn’t right with your order, please reach out — we’re always happy to help.

Please include your order number so we can assist you as quickly as possible.